The Case Management Services Supervisor is responsible for the overall day-to-day administration of programs including Medical Case Management, PAC Waiver Case Management, and other assigned programs. Some essential duties include: Coordinates the hiring, training, and supervision of assigned staff. Coordinates service delivery with other departments as necessary. Maintains relationships with community groups and organizations at the local and state levels to ensure coordinated service delivery. Establishes as appropriate and ensures compliance with all standards of care, clinical and administrative procedures. Performs Quality Assurance and record reviews. Develops and coordinates the identification, organization and assessment of resources. Responsible for coordinating site visits, monitoring visits, and audits from funders. Coordinates reviews and monitors all billings, budgets and contracts. Ensures all documentation and billing is accurate, timely, legible and complete. Ensures productivity is equitably, reasonably and regularly produced by each person within the areas assigned. Maintains an active caseload as defined by management. Responsible for the control and reporting of monthly bus passes. Participates in grant writing and contracts management for the programs. Develops and maintains relevant policies and procedures. Facilitates staff training sessions as required.

Bachelor’s Degree in Social Work or related field required, Master’s Degree in Social Work or related field preferred. At least four years of case management experience with HIV/AIDS service provider organizations is preferred. Five years staff coordination experience is required. Case Management Medicaid Provider Certification is required. Completed application and fingerprinting submitted to supervisor within 30 days of hire and providership obtained within 90 days of hire if not already Medicaid PAC Waiver Provider. Bilingual (English-Spanish/ English-Creole) is required. Computer knowledge should include Microsoft Word, Excel and Patient Care Systems. Good organizational and team work skills. Excellent communication, decision making and problem solving skills are needed. Ability to work with multicultural and diverse population is required.

Responsible for the coordination of all clinical and administrative aspects of the Research program. Also s/he will provide support to the Medical program as requested. Some essential job duties include: Coordinates clinical trials including screening of prospective study candidates, examination and monitoring of participants. Completes and maintains case report forms, medical charts and source documents as indicated in Protocol. Obtains and processes all study related lab specimens, packaging and shipping as required by study criteria. Reviews, completes and submits regulatory documents to Institutional Review Boards. Distributes study medications. Assists in the development of research protocols and participates on the creation of Research Concepts for new Protocols. Provides follow-up and adherence counseling to patients.

RN or Bachelor’s Degree in nursing or related field required. At least two years of related work experience required. Trainings in HIV/AIDS 104,500,501 are required. Transportation of goods, Biomedical Waste, OSHA and phlebotomy certifications are required. Bilingual (English-Spanish) is preferred. Computer knowledge should include Microsoft Outlook, Word and Excel. Excellent organizational, communication, problem solving and teamwork skills are required. Ability to work with multicultural and diverse population is required. Own transportation is required.